Vantex Call Center

Website Privacy Policy

Introduction

At Vantex, we believe that protecting your personal data is not just a legal requirement,
but a responsibility we take seriously. This Privacy Policy outlines how we collect, use,
store, and protect your personal information when you use our website vantexgroup.io.

This policy applies to all data collected through the website and explains your rights
regarding your personal information.

What Personal Data We Collect

We may collect and process the following personal data:

Information you provide by completing forms or surveys on vantexgroup.io.

Details of your visits to our website, such as IP address, browser type, device,
location data, and pages visited.

Information shared when you report an issue or contact us via forms on the website.

Communication data if we record correspondence for quality and training purposes.

Why We Collect Your Data

We collect personal data for several key reasons:

To improve the performance and functionality of our website

To personalize your experience and content

To analyze user behavior for website optimization

To send information about our call center outsourcing services, when you have given consent

To fulfill any agreements or service contracts between you and Vantex

How We Collect Your Data

We collect your personal data directly when you fill out forms or indirectly through technical tools
like cookies and server logs. This includes your IP address, operating system, and browser type.
These tools help us monitor site usage, improve performance, and generate analytics without
identifying individuals.

Cookies Policy

Cookies are small files stored on your device. They help us understand user preferences and
enhance your website experience. You can refuse cookies by adjusting your browser settings.
However, disabling cookies may affect some parts of the site.

Our website may include links to third-party services like LinkedIn or Facebook. These platforms
have their own privacy policies, and we are not responsible for their data practices.

How Long We Keep Your Data

We store your personal data for up to 14 months unless anonymized or unless required longer
due to a service agreement or legal obligation.

Sharing Data with Third Parties

We may share your data with:

Our service providers and technical partners who help us operate and maintain the website

Business partners involved in delivering Vantex services

Legal authorities, if required by law

Buyers, if our business or assets are sold or transferred

We ensure any third party that processes your data follows strict data protection standards.

Where We Store and Protect Your Data

Your data is stored securely on our servers. While we take strong measures to protect your information,
internet data transmission is never 100% secure. We use industry-standard protections to safeguard
your data once received.

Some data may be transferred outside the European Economic Area. By using our website, you
consent to these transfers where necessary.

Your Rights

You have the following rights regarding your personal data:

Access – Know what data we have and how we use it

Correction – Request correction of incorrect or outdated data

Deletion – Request removal of your data (subject to certain limitations)

Restriction – Limit how we process your data in specific circumstances

Portability – Request your data in a structured, digital format

Objection – Object to data processing based on your specific situation

Complaint – File a complaint with your local Data Protection Authority

Policy Updates

Any changes to this Privacy Policy will be posted on this page. If significant updates
are made, we will take reasonable steps to notify users through our website.

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